Accounting firms around Australia lean on VirtualAssistant.com.au to answer client calls day and night, schedule their meetings and field their questions. Most firms are operational inside 24 hours.
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What We Do
From a first enquiry through to a booked consultation, we look after your client communications so your accountants can stay focused on the engagements that matter.
Not a single client call slips through. Whether it's mid-week, after hours or over a long weekend, our virtual receptionists answer with the professionalism your firm expects.
Linked to the practice management software your firm already runs, the assistant books client consultations and keeps your diary in order — without any manual scheduling.
Professional intake scripts crafted for Accounting Firms. We gather the right information upfront — query type, urgency, contact details — so you're fully briefed before every client meeting.
Getting Started
We've made onboarding simple. Most Accounting Firms are fully set up within a day.
Create your account and tell us about your firm, the services you offer and how you'd like client calls handled.
Our team configures your client intake scripts, call routing and meeting-calendar connections.
Redirect your firm's phone line to your new AI receptionist — it only takes a couple of minutes.
Everything after that is on us — calls answered, consultations booked and your messages relayed the moment they land.
"Tax season used to mean missed calls and frazzled staff. Now every client enquiry is answered professionally, 24/7 — even at 11pm before a deadline. Our bookings have never been smoother."
Client Reviews
"Clients ring at all hours during EOFY, and the assistant handles every call calmly and books them straight into our diary. It's freed my team to actually do the accounting."
James Harris"It captures every new-client enquiry with the right details before it even reaches us. We've stopped losing leads to voicemail."
Olivia Coleman"Polite, accurate and always on. Our clients assume it's a full-time receptionist — they have no idea it's AI."
David DoyleJoin hundreds of Australian Accounting Firms using VirtualAssistant.com.au to deliver a professional 24/7 client experience.
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Our AI virtual receptionist answers every call to your accounting firm 24/7, books appointments, answers common questions and captures clients details — then sends everything straight to you. It sounds natural and professional, so your clients get a great experience around the clock.
Very few do. It holds a natural conversation and books clients in just as a capable firm receptionist would. The whole thing is powered by VirtualAssistant.com.au and managed here in Australia.
Flexible monthly plans with no lock-in contract. Start with a free trial to see how the AI receptionist handles calls from your clients before you commit, and cancel any time.
Most accounting firms are up and running within 24 hours. We configure your assistant, connect your booking preferences and you're ready to stop missing calls.
That's exactly when it shines. Every after-hours, weekend or missed call is answered and booked instead of going to voicemail — so your accounting firm never loses a client to a competitor again.
Yes. It records the client's details and preferred time, then forwards the booking directly to you — so your diary fills with consultations while you stay off the phone.
It does — when nobody at the firm can pick up, the call diverts automatically to the AI receptionist on your existing number. Clients ring the line they already have, so there's no new number to promote.
Voicemail loses business — most callers hang up and ring a competitor. The AI receptionist actually has a conversation, answers questions and books the client in, 24/7, so your accounting firm captures every opportunity.